1. Digital product — access is immediate

All Jetri plans are digital. Your tests, solutions and study material unlock the moment payment succeeds. Because the content is delivered instantly and in full, purchases are generally non-refundable once access has been used.

2. When we DO refund

• Duplicate payment — you were charged twice for the same plan. Full refund of the extra charge.
• Payment deducted, access not granted — full refund, or we activate your access, whichever you prefer.
• Wrong plan purchased — if you have not yet opened any paid test, tell us within 48 hours and we will switch you to the correct plan or refund it.
• Service not delivered — if the tests you paid for are unavailable for an extended period due to a fault on our side.

3. When we cannot refund

• You have already attempted paid tests or viewed the paid study material.
• Your exam result or score was not what you hoped for — we guarantee coverage, pattern, solutions and schedule, never selection.
• The validity period of your plan has ended.
• Access was withdrawn for sharing your account or redistributing our content.

4. How to request a refund

Write to us through the Contact page with the email address used for the purchase, the plan name and the approximate date and amount. We respond to refund requests within 3 working days.

5. How refunds are paid

Approved refunds are sent back to the original payment method through our payment partner. Banks typically credit the amount within 5–7 working days after we process it.

6. Cancellation

Jetri plans are one-time purchases for a fixed validity period — they do not auto-renew, so there is no subscription to cancel and you will never be charged again automatically. You may simply choose not to buy again when the period ends.